Common questions

Frequently asked questions

Honest answers to the questions parents ask most often. If yours isn't here, contact us directly.

• Do I need a referral to visit NeuroLux Campus?

  No referral is needed. Any parent or guardian can contact us directly to ask about an informal assessment session or any of our services.

• What is an informal assessment session?

  It's an observational meeting with a senior therapist. It's not a formal diagnostic assessment. The therapist spends time with your child and gives you a printed summary of what they observed and what might help — something useful to take home regardless of next steps.

• Will I receive a diagnosis?

  Not from an informal assessment session. Formal diagnostic assessment, including ADOS, is a separate process and is listed as coming soon at our campus. We can discuss what a pathway to formal assessment looks like based on your situation.

• What age range do you work with?

  We'll share our age range once confirmed. Please contact us and we can give you a direct answer based on your child's situation.

• How much does it cost?

  We're not publishing fees on the site right now. Please contact us — we'll give you clear information without obligation.

• Is the campus accessible?

  Accessibility is central to how we've designed the space. Please contact us with any specific access needs so we can confirm what's in place.

• What is the parent app?

  The NeuroLux parent app is our companion app for families with a child enrolled at the campus. It gives you a private view of session highlights, attendance, and reports — at your convenience, without requiring you to call or visit to stay informed.

• What will I be asked to sign?

  When your child starts with us you will be asked to sign a short set of one-page forms — consent for the services, our policies on fees, attendance and privacy, and a few that apply only to some families. Each form is one page and names the chapter of our Client Admission Handbook it is based on. The handbook is where the full explanation lives; you can read it here before you sign anything, and a printed copy is kept at reception.

• When does the campus open?

  Renovation is in progress and we are working towards opening in 2026. Contact us to ask questions or register your interest — we will be in touch as soon as we have a confirmed date.

• Where exactly are you?

  NeuroLux International, Next to Hotel Royal Palace, GT Road, Rawalpindi. Contact us for directions — we're happy to help you find us.

Everything we explain to families is set out in full in our Client Admission Handbook — our care, our policies, and your rights.